Shipping policy

Thank you for shopping with Anderson Elk Antlers. We are a small, family-owned business, and we take care in preparing, packaging, and shipping every order.

Please review the following information regarding order processing and shipping.

1. Order Processing Time

In-stock orders are typically processed and shipped within 3–5 business days after the order is received.

Business days are Monday through Friday, excluding federal holidays.

Processing time refers to the time required for Anderson Elk Antlers to prepare and hand your order over to the shipping carrier. Processing time does not include the carrier's delivery/transit time.

Orders placed on weekends or holidays will begin processing on the next business day.

During unusually busy periods, holidays, large events, severe weather, or other circumstances that may affect normal operations, processing times may be longer.

If we are unable to ship your order within the timeframe stated at the time of purchase, we will contact you regarding the delay and provide any options required under applicable law.

2. Handmade, Custom & Made-to-Order Products

Certain Anderson Elk Antlers products are handmade, customized, personalized, or made to order and may require additional production time before shipment.

Unless a different timeframe is stated on the applicable product page or communicated at the time of purchase, custom and made-to-order products may require approximately 7–14 business days before shipment.

Because these products are created specifically for the customer or produced after an order is received, production times may vary depending on:

  • the type of product;
  • customization requested;
  • availability of natural materials;
  • current order volume; and
  • the complexity of the item.

If we anticipate that a custom or made-to-order item will require longer than the stated timeframe, we will communicate the expected timing whenever reasonably possible.

Orders containing both in-stock items and custom or made-to-order items may be held and shipped together once the entire order is ready, unless separate shipping is arranged.

Please note that natural and handcrafted products may vary slightly in color, shape, size, markings, texture, or overall appearance. These variations are part of the unique nature of handcrafted items and natural materials.

Cancellation, return, and refund terms for custom, personalized, and made-to-order products are addressed separately in our Return & Refund Policy.

3. Shipping Rates

Shipping charges are calculated and displayed during checkout before your order is submitted.

Shipping rates may vary based on factors including:

  • package size and weight;
  • delivery location;
  • shipping carrier; and
  • selected shipping service.

Applicable shipping charges are the responsibility of the customer unless otherwise stated as part of a promotion or offer.

4. Shipping Carriers & Tracking

Anderson Elk Antlers may use USPS, UPS, FedEx, or another appropriate shipping carrier depending on the order, destination, package size, and available service.

When tracking information is available, it will be provided after your order has shipped.

Please allow time for the carrier's tracking system to update after a shipping label is created and the package enters the carrier's network.

Receiving a tracking number does not necessarily mean the carrier has already scanned or updated the shipment in its system.

5. Estimated Delivery Times

Delivery estimates provided during checkout or through a shipping carrier are estimates and are separate from Anderson Elk Antlers' order-processing time.

Once a package has been accepted by the shipping carrier, delivery timing may be affected by circumstances outside our reasonable control, including:

  • severe weather;
  • carrier delays;
  • transportation interruptions;
  • holidays;
  • unusually high shipping volumes;
  • natural disasters; or
  • other carrier or transportation disruptions.

We cannot guarantee a carrier's exact delivery date unless a particular shipping service expressly provides such a guarantee.

6. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an address error after placing an order, contact Anderson Elk Antlers as soon as possible.

We will make reasonable efforts to update the address if the order has not yet shipped, but we cannot guarantee that an address can be changed once an order has entered the fulfillment or shipping process.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address, refused delivery, or an unclaimed shipment may be the responsibility of the customer to the extent permitted by applicable law.

7. Returned-to-Sender Packages

If a package is returned to Anderson Elk Antlers because of an incorrect or incomplete customer-provided address, refused delivery, failure to claim the package, or another delivery issue, we will contact the customer when the package is received back.

If the customer requests that the order be shipped again, additional shipping charges may apply.

8. Lost, Missing or Delayed Packages

If your tracking information shows unusual delays or your package has not arrived within the carrier's expected delivery period, please contact us.

We will make reasonable efforts to assist you with reviewing the tracking information and working with the applicable shipping carrier.

Carrier investigations, claims, replacement eligibility, and other resolutions may depend on the circumstances of the shipment and the applicable carrier's procedures.

9. Packages Marked “Delivered”

If tracking shows that a package has been delivered but you cannot locate it, we recommend:

  • checking around the delivery location;
  • checking with other household members;
  • checking with neighbors when appropriate; and
  • contacting the shipping carrier regarding the delivery scan.

Please also contact Anderson Elk Antlers so we can help review the available shipping information.

A carrier's “delivered” scan does not automatically determine how every missing-package situation will be resolved. We will evaluate concerns reasonably based on the circumstances and applicable law.

10. Local Pickup

When local pickup is offered as an option during checkout or arranged directly with Anderson Elk Antlers, customers will receive information regarding pickup arrangements once their order is ready.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Pickup availability, location, and timing may vary.

11. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact Anderson Elk Antlers promptly so we can review the issue and help resolve it.

Please retain the product and shipping packaging and take photographs when possible, as this information may be needed to document shipping damage or submit a carrier claim.

Returns, replacements, refunds, and other remedies are subject to our Return & Refund Policy and applicable law.

12. Shipping Delays Before Fulfillment

If Anderson Elk Antlers determines that we cannot ship an order within the timeframe promised when the order was placed, we will notify the customer as required by applicable law.

When applicable, the customer will be given the opportunity to agree to the revised shipping timeframe or cancel the affected order and receive a refund.

13. Questions About Shipping

Questions regarding an order or shipment may be submitted using the information provided on our Contact Information page.

When contacting us about an existing order, please include your name and order number whenever possible.