Refund policy
At Anderson Elk Antlers, we take pride in the products we create and want our customers to feel confident shopping with us.
Because we offer a combination of natural dog chews, handcrafted products, jewelry, fire-starting tools, and custom or made-to-order items, return eligibility varies by product type.
Please review the following policy before completing your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ash8558@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ash8558@gmail.com.
1. Elk Antler Dog Chews — Final Sale
Due to the nature of our products and for hygiene, health, and product-safety reasons, all elk antler dog chews are final sale and are not eligible for return or exchange once the order has been fulfilled.
Because dog chews are intended for use in an animal's mouth, Anderson Elk Antlers cannot verify the handling, use, storage, or condition of a chew once it has left our possession.
For the safety of our customers and their pets, returned dog chews cannot be placed back into our sellable inventory.
This policy applies even if a chew appears unused or the customer states that the chew was not given to their dog.
Dog chews are not eligible for return or exchange because:
- a dog does not like or use the chew;
- a customer changes their mind;
- the customer ordered the incorrect size;
- the customer selected a Whole chew instead of a Split chew, or vice versa;
- the customer determines that another chew would be better suited for their dog; or
- the chew contains normal variations associated with natural elk antler.
Because elk antler is a natural product, variations in color, shape, size, weight, thickness, density, texture, curvature, markings, and overall appearance are normal and generally are not considered defects.
We strongly encourage customers to review our sizing guidance, product descriptions, and safety information before selecting an antler chew.
2. Custom, Personalized & Made-to-Order Products — Final Sale
Products that are customized, personalized, specially requested, or made specifically for an individual customer are final sale once production has begun.
Because these products are created specifically for the customer, they generally cannot be returned, exchanged, or refunded due to a change of mind.
This may include custom:
- jewelry;
- gemstone combinations;
- handcrafted antler products;
- personalized items;
- made-to-order products; and
- other special-request merchandise.
If Anderson Elk Antlers makes an error in producing a custom order or the product arrives damaged or defective, please contact us so we can review the issue and make it right.
3. Returns on Eligible Products
Standard, non-custom products that are not dog chews may be eligible for return.
Customers must contact Anderson Elk Antlers within 14 calendar days of delivery to request a return.
To be eligible for a return, the product must be:
- unused;
- unworn, when applicable;
- unaltered;
- undamaged;
- in its original condition; and
- returned with its original packaging or product materials when reasonably applicable.
Products that show signs of use, wear, damage, alteration, improper care, or misuse may not be eligible for return.
Please contact us before mailing or delivering a return. Returns sent without first contacting Anderson Elk Antlers may delay processing.
4. Damaged, Defective, Missing or Incorrect Orders
If there is a problem with your order, we want to know about it.
Please contact Anderson Elk Antlers promptly if:
- your product arrives damaged;
- you believe a product has a genuine defect;
- you receive an incorrect item;
- an item is missing from your order; or
- Anderson Elk Antlers made an error while fulfilling your order.
Whenever possible, please provide photographs of:
- the product;
- the shipping packaging;
- any visible damage; and
- the shipping label or packing materials.
This information helps us evaluate the issue and, when appropriate, work with the shipping carrier.
Depending on the circumstances, we may offer a replacement, correction, refund, store credit, or another appropriate resolution.
Normal variations in natural or handcrafted materials are generally not considered defects.
Exceptions / non-returnable items
As mentioned above, certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
5. Order Changes & Cancellations
If you need to change or cancel an order, please contact Anderson Elk Antlers as soon as possible.
We will make reasonable efforts to accommodate order changes or cancellations before the order has been fulfilled or production has begun.
However, we cannot guarantee that an order can be changed or canceled once processing has started.
For elk antler dog chews, once an order has been fulfilled, the chew is considered final sale.
For custom, personalized, or made-to-order products, cancellations may no longer be available once production has begun.
6. Return Shipping
For eligible returns resulting from a customer change of mind, incorrect selection, or other reason not caused by Anderson Elk Antlers, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return results from an error by Anderson Elk Antlers, a damaged or defective product, or another circumstance where a refund of shipping charges is appropriate or required by law.
If Anderson Elk Antlers sent an incorrect item or determines that we are responsible for the return, we will work with the customer regarding the appropriate return or replacement arrangements.
We recommend using a trackable shipping method when returning merchandise.
Anderson Elk Antlers is not responsible for return packages that are lost in transit before being received by us, except where otherwise required by applicable law.
7. Refunds
Once an eligible returned item is received and inspected, we will notify the customer regarding the status of the return.
Approved refunds will be issued to the original form of payment whenever possible.
Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
The amount of time required for a refund to appear in an account may vary depending on the financial institution or payment provider.
8. Exchanges
Because many Anderson Elk Antlers products are natural, handcrafted, limited in quantity, or individually unique, we cannot guarantee that an identical replacement product will be available.
For eligible merchandise, customers who would like a different product, size, style, or variation should contact us so we can determine the best available option.
Elk antler dog chews are not eligible for exchange once the order has been fulfilled.
Custom and personalized products are also generally not eligible for exchange once production has begun.
9. Natural & Handcrafted Variations
Many Anderson Elk Antlers products are made using natural elk antler, gemstones, leather, wood, or other natural materials.
No two natural or handcrafted products will be exactly alike.
Variations may include differences in:
- color;
- size;
- shape;
- weight;
- thickness;
- texture;
- markings;
- grain;
- curvature;
- gemstone pattern or coloration; and
- overall appearance.
These differences are part of the natural and handcrafted character of our products and generally are not considered defects.
Product photographs are intended to provide a reasonable representation of the item. Lighting, photography, computer screens, phones, and other displays may cause colors or details to appear somewhat different in person.
10. Product Care & Misuse
Damage resulting from improper use, improper cleaning, failure to follow care instructions, unauthorized modification, excessive force, inappropriate storage, or use of a product for something other than its intended purpose is generally not considered a product defect.
Customers are responsible for reviewing and following the product care, use, and safety information provided by Anderson Elk Antlers.
Certain handcrafted antler products are not dishwasher safe unless specifically stated otherwise.
11. Final Sale Items
The following products are generally considered final sale:
- all elk antler dog chews once fulfilled;
- custom products once production has begun;
- personalized products once production has begun;
- made-to-order products once production has begun; and
- any additional item clearly identified as “Final Sale” before purchase.
Final-sale status does not eliminate remedies that may apply if Anderson Elk Antlers sends an incorrect item, a product arrives damaged or genuinely defective, or applicable law otherwise requires a remedy.
12. Questions or Return Requests
To request an eligible return or report a problem with an order, please contact Anderson Elk Antlers using the information provided on our Contact Information page.
When contacting us regarding an order, please include:
- your name;
- order number;
- the product involved;
- a brief description of the issue; and
- photographs when relevant.
We will review the information and work with you to determine the appropriate next steps.
13. Your Legal Rights
Nothing in this Return & Refund Policy is intended to waive, restrict, or eliminate any consumer rights, warranties, remedies, or protections that cannot legally be waived under applicable law.